jitaace Privacy Policy

Introduction and Scope

jitaace ("we", "our", or "platform") takes the privacy of its users' ("you" or "your") personal information very seriously. This privacy policy explains what information we collect when you use our website and services, how that information is processed, and what steps we take to protect your information.

This policy applies to all of jitaace's digital platforms — including the website, mobile applications, and other digital channels. This policy should be read together with our Terms and Conditions, as both documents together define the relationship between you and jitaace. If you are under 21 years of age, you are requested not to use this platform.

By starting to use the site or by registering an account, you are giving your consent to the methods of information collection and use described in this privacy policy.

What Information We Collect

jitaace collects information in various ways. The types of information collected are described in detail below:

2.1 Information You Provide Directly

Information you give us directly:

• Full name and date of birth (for 21+ verification)
• Mobile number and email address
• National ID card or passport number (for identity verification)
• Payment information — bKash, Nagad, Rocket, Upay, or bank account details
• Your chosen username and password
• Messages and information given when contacting the support team

2.2 Automatically Collected Information

Information collected automatically while you use the site:

• IP address and device identifiers
• Browser type, version, and operating system
• Your browsing pattern on the site — which pages you visited, how long you stayed
• Log data related to login time, date, and location
• Information collected from cookies and similar tracking technologies

2.3 Information Received from Third Parties

At times, information about you may be received from identity verification agencies or payment processing companies. This information is used only for account verification and fraud prevention purposes.

How Your Information Is Used

jitaace uses your information for the following purposes:

3.1 Account Management and Service Delivery

• Creating and managing your account
• Completing login, deposit, and withdrawal processes
• Verifying and distributing bonuses, promotions, and VIP benefits
• Storing your gaming history and transaction records

3.2 Security and Fraud Prevention

• Preventing unauthorised access to your account
• Detecting and investigating suspicious transactions
• Detecting rule violations or use of multiple accounts

3.3 Service Improvement

• Improving platform performance and user experience
• Showing you relevant games or offers
• Identifying and resolving technical issues

3.4 Communication

Your mobile number and email are used to send transaction notifications, password recovery OTPs, and important security alerts. You can opt out of promotional communications at any time.

Information Storage and Security

To ensure the security of your information, jitaace has adopted industry-standard technical and administrative safeguards.

4.1 Encryption and Technical Protection

• All data transmissions are encrypted using SSL (Secure Sockets Layer) technology
• Payment information is stored and processed with the highest level of security
• Firewall and access control systems are in place at the server level
• Regular security audits and system reviews are conducted

4.2 Data Retention Period

We retain your information for as long as your account is active and for as long as necessary to meet applicable legal obligations. Financial transaction records are kept for a set period even after an account is closed.

4.3 Your Responsibilities

Keep your password and login details completely confidential. If you suspect that someone has gained unauthorised access to your account, notify our 24/7 live chat support immediately.

Disclosure of Information to Third Parties

jitaace does not sell or rent your personal information. However, information may be shared with the parties described below in specific circumstances:

5.1 Service Partner Organisations

Necessary information may be shared with trusted third-party organisations for payment processing, identity verification, and technical support. These organisations may only use the information for the specified purpose, and confidentiality agreements are in place with them.

5.2 Legal Obligations

We may be required to disclose information as needed by court order, government investigation, or legal process. In such cases, only the information legally required will be provided.

5.3 Fraud Prevention

It may be necessary to share information with other platforms or financial institutions to prevent financial fraud or account misuse.

Cookies and Tracking Technologies

The jitaace website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser.

6.1 Types of Cookies We Use

• Essential Cookies: For maintaining login sessions and saving cart and preferences — the site cannot function properly without these
• Functional Cookies: For remembering language preferences and other personalised settings
• Analytics Cookies: For understanding how much the pages of the site are being used, so that the service can be improved

6.2 Cookie Controls

You can disable or limit cookies from your browser settings. However, disabling essential cookies may mean that some important features of the site are no longer available.

Your Rights Regarding Your Information

As a registered member of jitaace, you have certain basic rights concerning your own information:

7.1 Right to Access Information

You have the right to know what information we hold about you. You can view this information by logging into your account or by contacting the support team.

7.2 Right to Correct Information

If your profile contains incorrect or incomplete information, you have the right to have it corrected. Contact the support team to update contact details, address, or other personal information.

7.3 Right to Close Your Account

If you no longer wish to use jitaace, you may request that your account be closed. However, if legal obligations exist, some information may be retained for a set period. Read our Responsible Gaming Guidelines to learn more about responsible gaming.

7.4 Right to Opt Out of Promotional Communications

If you no longer wish to receive promotional emails or SMS messages, let us know via live chat or email. However, necessary messages related to transactions and security will always be sent.

Protection of Minors' Information

jitaace strictly does not provide services to persons under the age of 21. Your age is verified at the time of account registration. If we confirm that a person has opened an account while under the age of 21, that account will be closed immediately and the related information will be deleted.

If you find out that an underage member of your family is using jitaace, please notify our support team immediately. Learn about us — we are committed to ensuring a responsible gaming environment.

Changes to the Privacy Policy

jitaace reserves the right to change this privacy policy when necessary. If significant changes are made, we will notify you via your registered email or a platform notification.

Continuing to use the site after changes are made will be taken as your agreement to the new policy. You are therefore encouraged to review this page regularly. The "Last Updated" date will be clearly stated in each version.

Privacy Contact

For any questions, concerns, or requests regarding this privacy policy, please contact us. Our support team is available in both Bengali and English, seven days a week, twenty-four hours a day.

For assistance with any data privacy matter, you may also find the answers you need in our Frequently Asked Questions (FAQ) section.